If your pet is booked in for an Operation, you may wish to read our Preparation for Surgery page.
We offer appointments throughout the day. Emergencies will be attended to by our on-duty vet until 10pm at night, every night. We will endeavour to arrange a convenient appointment time, with the vet of your choice.
Because we have a very low turnover of staff, we can offer a friendly and personal service, with the vet you will have come to know and trust. Our consultations are typically 15 minutes long, but may be extended if necessary. During this time, your vet will examine your pet and determine the best course of action, paying careful attention to your particular concerns, if any.
We will discuss the various options for treatment available, the costs and the prognosis to ensure you have a thorough understanding so that you can make an informed decision. We will prepare written estimates for any treatments if appropriate.
In some cases the proposed treatment may only take a few minutes, but in others your pet may need to be admitted into the practice. On admission, your pet will be settled into a kennel ward and looked after by our nurses and nursing assistants whilst they await the procedure. We have separate cat and dog wards to house your pet where they’d feel most comfortable.
Modern day general anaesthesia is very safe. The anaesthetic drugs we use are the safest available in veterinary medicine; indeed, there is a good chance you would receive the same protocol in a human hospital. Our qualified veterinary nurses have had specific training in monitoring anaesthesia, and perform several different checks during the procedure, noting down and informing our vets of any changes in the animal’s vital parameters. Even though we also use sophisticated anaesthetic monitoring equipment, we rely on our nurses to monitor the patient throughout the procedure – recording data on a special anaesthetic chart. At every stage there are at least two people involved in your pet’s care, and he or she is constantly reassured and treated with gentle handling.
We have vets and nurses caring for your pet all day long. If your pet needs to be referred to another clinic internally, we can arrange for our specially equipped animal ambulance to transport them. All our patient records are computerised, and automatically updated and accessible throughout the practice. Your primary vet will communicate with the vet taking over the care of your pet via telephone and internal messaging systems, ensuring that you are kept informed every step of the way. Once the procedure has taken place your pet will be returned to a comfortable bed in the kennel ward to recover. You will be contacted by our team to give you an update on your pet’s progress at least once a day, usually after morning rounds. You are welcome to call at any time to get an interim update if you are at all worried. If your pet is in hospital for an extended period, we can usually arrange for you to visit and spend some time with them. When your pet is ready to come home, we will call you to arrange an appointment at a convenient time for you to collect your pet.
At the discharge appointment we will advise you of any after-care required and give you a Post-op Care sheet, if appropriate. We will also arrange a Post-op Check or follow-up appointment to keep a close eye on your pet’s continued progress.